STORE POLICY
CUSTOMER CARE
At Valenko, we are dedicated to providing exceptional customer service and ensuring a seamless shopping experience from start to finish.
Our team is available to assist you with:
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Order inquiries and tracking
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Shipping and delivery questions
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Returns and exchanges
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Product information and sizing assistance
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Payment or checkout support
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General customer support
We aim to respond to all inquiries as quickly as possible and provide clear, reliable assistance every step of the way.
Contact Information
Customer Support Email: suportvalenko@gmail.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT)
We appreciate your trust in Valenko and thank you for choosing to shop with us.
PRIVACY & SAFETY
At Valenko, your privacy and security are extremely important to us. We are committed to protecting your personal information and providing a safe and secure shopping experience.
Personal Information
When you place an order or contact us, we may collect personal information such as:
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Name
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Shipping and billing address
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Email address
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Phone number
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Payment details
This information is used solely to process orders, provide customer support, improve our services, and communicate important updates regarding your purchase.
Payment Security
All payments are processed through secure and trusted payment providers. Valenko does not store or have direct access to your full payment information.
Our website uses industry-standard security measures and encrypted connections (SSL) to help protect your personal data during transactions.
Information Protection
We take appropriate technical and organizational measures to safeguard your information against unauthorized access, misuse, disclosure, or loss.
Third-Party Services
Certain third-party services, such as payment processors and shipping providers, may receive limited information necessary to complete your order. These providers maintain their own privacy and security policies.
Valenko does not sell, trade, or rent customer information to third parties.
Cookies & Website Data
Our website may use cookies and similar technologies to improve browsing experience, analyze website traffic, and personalize content.
Users may disable cookies through their browser settings if preferred.
Your Rights
You may request access, correction, or deletion of your personal information by contacting our support team.
Contact
For any privacy or security-related questions, please contact us:
Email: suportvalenko@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments